Automated Journeys

FRD §4.5 — 8 master journeys (J1–J8) across email + WhatsApp. A WhatsApp reply automatically pauses any active email journey for that lead.

Critical Journey Rules
  • R1 — A reply to ANY WhatsApp message auto-pauses any active email journey for that lead.
  • R2 — A lead can only be enrolled in one nurture journey at a time per channel.
  • R3 — A WA reply triggers an alert and routes the live conversation to Customer Support.